Terms of service

General Terms and Conditions (GTC)

Online Shop · bautri.de

Rhönkonzept GmbH | Date: 08.08.2026

These GTC apply to orders placed via our online shop. For individual projects/deliveries outside the shop, our B2B GTC apply.

§ 1 Scope, Customer Eligibility

1.1 These GTC apply to all orders placed by consumers (§ 13 BGB) and traders (§ 14 BGB) via our online shop.

1.2 Conflicting or deviating terms and conditions of the customer are not accepted unless we expressly agree to their validity in writing. For traders, the special provisions in § 12 apply in addition.

1.3 The contract language is exclusively German. Only the German language version of these GTC is authoritative. Any translations are for information purposes only and are not legally binding.

§ 2 Contracting Party, Contact, Customer Service

Rhönkonzept GmbH

Schulstraße 2b · 36124 Eichenzell · Germany

Managing Director: Oliver Kümmel

Court of Registration: District Court Fulda · HRB 8354

VAT ID: DE355598058

Telephone: +49 179 4604915

E-Mail: info@rhoenkonzept.de

Web: www.bautri.de

Customer Service Availability: Monday to Friday, 10:00–16:00 (excluding public holidays in Hesse). Enquiries outside these hours will be processed on the next business day.

§ 3 Order Process and Contract Formation

3.1 The display of products in the shop does not constitute a binding offer but rather a non-binding invitation to the customer to place an order for goods (invitatio ad offerendum).

3.2 You place products in the shopping basket and proceed through the checkout. By clicking the "Buy Now – payable" button, you make a binding, payable offer to purchase the goods in the shopping basket (§ 312j para. 3 BGB).

3.3 Immediately after submitting your order, you will receive an automatic order confirmation by email. This order confirmation does not yet constitute acceptance of your offer.

3.4 The purchase contract is formed only by our express acceptance (usually via separate order confirmation or shipping confirmation by email) or by actual delivery of the goods.

3.5 Correction of entries: Before submitting your order, you can view and correct your entries at any time using the technical means available in your browser (back button, edit buttons in the checkout).

3.6 Storage and access to the contract text: We do not store the individual contract text in a generally accessible form. Your order data and these GTC will be sent to you by email. The current version of the GTC is permanently available at www.bautri.de/agb. For registered customer accounts, previous orders are accessible in the account area.

3.7 Technical requirements: To form the contract, an internet-enabled device with a current browser (e.g. Chrome, Firefox, Safari, Edge in one of the last two major versions) is required. JavaScript must be enabled. We recommend allowing cookies for the shop domain, as otherwise the shopping basket and checkout process may not function correctly. A functioning email mailbox is required to receive order confirmation emails.

§ 4 Product Display and Deviations

4.1 Product images in the shop serve as illustration and may differ from the actually delivered product in colour shades, surface details and included accessories, provided this is based on technical representation reasons and does not affect the essential product properties.

4.2 The Bautri System is a modular product system. Configurations displayed in the shop (e.g. combination of base unit and accessories) are exemplary. The actual scope of delivery is determined exclusively by the respective product description and the order confirmation.

4.3 We reserve the right to make technical changes to design and execution (e.g. material adjustments, colour changes to attached parts, changes of accessory suppliers) which do not impair the function and safety properties of the product. There is no claim for delivery of the exactly depicted version, provided the delivered product meets the agreed technical specifications.

4.4 The contract content is determined by the written product description in the shop at the time of order and the order confirmation. In case of doubt, the order confirmation takes precedence over the shop display.

§ 5 Prices, Taxes, Payment Methods and Payment Default

Prices and Taxes

5.1 All displayed prices are total prices including the applicable value added tax (VAT) plus the shipping costs separately displayed in the product offer and during checkout.

5.2 We participate in the EU-wide OSS procedure (One-Stop-Shop, § 18j UStG). For deliveries to other EU member states, the checkout automatically displays the VAT rate of the respective destination country and collects it accordingly. The displayed final price and the stated tax rate are thus legally correct for the respective delivery country.

5.3 For deliveries to third countries (outside the EU), import and customs duties may apply, which are to be borne by the recipient. We do not indicate any import VAT or duties in this regard.

Payment Methods

5.4 We provide the following payment methods (availability may vary depending on the delivery country): Credit card (Visa, Mastercard, American Express), SEPA direct debit, Sofort / Klarna, Apple Pay, Google Pay, PayPal, prepayment by bank transfer.

5.5 The purchase price is – unless otherwise stated for the respective payment method – immediately due. We reserve the right to exclude individual payment methods without giving reasons.

Prepayment by Bank Transfer

5.6 If you choose the prepayment payment method, we will send you the bank details in the order confirmation. The invoice amount must be transferred within 7 calendar days of the order confirmation. After this period has expired without payment, we are entitled to withdraw from the contract and sell the reserved goods to third parties.

SEPA Direct Debit

5.7 If you pay by SEPA direct debit, you grant us a SEPA direct debit mandate. We will notify you of the debit with a pre-notification period of at least 1 day – deviating from the statutory standard period of 14 days – and you expressly agree to this shortened period by granting the mandate. The debit will take place upon order confirmation or shipping confirmation. Ensure sufficient account coverage; you bear any chargeback fees from your bank.

Payment Default

5.8 If the customer is in default of payment, we are entitled to demand default interest. For consumers, the default interest rate is 5 percentage points above the respective base rate of the Deutsche Bundesbank (§ 288 para. 1 BGB). For traders, the default interest rate is 9 percentage points above the base rate (§ 288 para. 2 BGB). The assertion of further default damages is reserved.

5.9 After default occurs, we are entitled to charge a reminder fee of EUR 2.50 per reminder, provided the customer does not prove that we suffered no or lesser damage (§ 288 para. 5 BGB).

Invoice Purchase (Authorities, Public Bodies, Registered Associations)

5.10 Purchase on invoice is available exclusively to public bodies, authorities and registered associations (e.V.). This payment method is not automatically available but requires prior contact and our express written approval (info@rhoenkonzept.de). We reserve the right to reject invoice purchase without giving reasons or to make it dependent on a credit check.

5.11 Payment Terms: The invoice is due for payment within 14 calendar days of the invoice date without deduction, unless a different payment term is stated on the invoice. No discount or other deduction is granted.

5.12 Default and Credit Reserve: In the event of exceeding the payment term, the default interest regulations according to para. 8 of this provision apply (5 percentage points above base rate for consumers, 9 percentage points for traders). We are entitled to revoke invoice purchase with immediate effect and convert future orders to prepayment if a payment is not received on time or if there are justified doubts about creditworthiness.

§ 6 Delivery, Delivery Area and Delivery Default

Delivery Area

6.1 We deliver within the Federal Republic of Germany and to selected EU member states. The delivery area available in the checkout is automatically checked based on the entered delivery address. Non-deliverable countries or regions are displayed in the checkout. Deliveries to third countries outside the EU are possible upon request and by special arrangement.

Delivery Time

6.2 The expected delivery time is stated for each product. If no delivery time is stated or the stated delivery time is exceeded, a delivery period of 30 days from contract formation applies. The delivery period begins upon receipt of full payment (for prepayment) or on the day of order confirmation (for immediate payment methods).

6.3 Stated delivery times are, unless expressly designated as binding, non-binding estimates. Delays resulting from force majeure, supply bottlenecks at the manufacturer or extraordinary transport events extend the delivery period accordingly; we will notify you immediately.

Delivery Default and Legal Consequences

6.4 If we are in default of delivery, consumers have the right to set us a reasonable period for delivery. After this period expires fruitlessly, you are entitled to withdraw from the contract and reclaim any payments already made (§ 323 BGB). Further statutory rights (e.g. damages for default where we are responsible) remain unaffected. In the event of withdrawal due to delivery default, we will refund any payments already made immediately and no later than within 14 days.

6.5 For traders, § 286 BGB applies in the event of default; a claim for compensation for default damages requires fault on our part and is limited to foreseeable, contractually typical damage (cf. § 11 para. 2 of these GTC).

Parcel Delivery

6.6 Parcel Delivery: Delivery to the house/delivery address. Bringing goods into the building, assembly or disposal of packaging are not part of the delivery.

Freight Delivery

6.7 Freight Delivery (Oversized Goods / Pallets): Delivery free to kerb side / truck ramp at the delivery address. Unloading is at the customer's own cost and risk. Crane delivery or bringing goods into the building are only possible by special arrangement for an additional fee. A delivery notice from the freight company usually takes place at least 48 hours before delivery to the named contact person.

6.8 Duties to Cooperate in Freight Delivery: The customer ensures that access and the unloading area are accessible and clear at the announced time slot and that available persons with suitable unloading equipment are available. An accessible contact person must be named. If delivery fails due to circumstances within the customer's sphere (e.g. failure to collect, lack of unloading facilities, incorrect/unclear address, delivery date outside the freight company's tour planning), additional costs may result (e.g. costs for redelivery, storage fees, return transport), which we will charge to the customer at actual cost.

Part Deliveries

6.9 Part deliveries are permissible and reasonable for the customer, provided the part delivery is usable for the customer. We bear any additional costs for part deliveries not initiated by the customer.

Freight Special Zones and Surcharges

6.10 Freight surcharges displayed in the shop apply to deliveries to the general standard zone of the contracted freight company within Germany. Certain delivery addresses may be classified as special zones according to the tariffs of the respective freight company, for which they charge surcharges. Special zones typically include, but are not limited to: Islands without mainland connection (e.g. North and Baltic Sea islands), ferry-bound delivery areas, particularly remote regions and certain postcodes with limited freight company connections. The classification as a special zone depends on the respective freight company and may differ for the same address depending on the contracted freight company; we have no influence on this classification.

6.11 If, after receipt of the order, the freight company indicates a surcharge for the given delivery address, we proceed as follows: (a) We inform you immediately by email of the surcharge amount and the total freight costs. (b) You then have the choice: Either you agree to the surcharge – in this case the difference to the payment already made will be charged and must be paid before shipment – or you withdraw from the contract free of charge. In the event of withdrawal, we will refund the entire purchase price including any shipping costs already paid immediately and no later than within 14 days on the original payment method. (c) If we do not receive a response within 7 calendar days of our notification, we reserve the right to cancel the order and refund the full purchase price.

6.12 We further reserve the right to generally refuse delivery to designated special zones if suitable freight companies are not available for the area or if the shipping costs are in obvious disproportion to the value of the goods. We will also inform you immediately and cancel the order free of charge with full refund of the purchase price.

Notice: We cannot reliably determine in advance whether your delivery address falls into a special zone. If you live in an area prone to special zones (e.g. islands, halligen, certain rural areas), we recommend contacting us briefly at info@rhoenkonzept.de before placing your order.

§ 6a Replacement Delivery for Temporary Unavailability (Upgrade Option)

6a.1 If the ordered Bautri Work product is temporarily unavailable at the time of order processing, we may offer you the technically equivalent product Bautri Rescue as a free replacement delivery. Bautri Rescue covers all applications of Bautri Work and is additionally approved for personal fall protection (higher-value product). There is no claim to this replacement delivery.

6a.2 In the event of a replacement delivery offer, the following applies: (a) We inform you by email before delivery of the replacement offer and obtain your express consent; without consent, no replacement delivery will take place. (b) You may refuse the offer; in this case you have the choice of either waiting free of charge for Bautri Work to become available or withdrawing from the contract free of charge with full refund of the purchase price. (c) Upon consent to replacement delivery, you receive Bautri Rescue at the price of Bautri Work without additional charge. (d) The statutory right of withdrawal under § 9 of these GTC remains unaffected. (e) If you exercise your right of withdrawal after a replacement delivery, we bear the return shipping costs as the offer came from us (§ 357 para. 6 sentence 2 BGB by analogy).

6a.3 This provision applies accordingly if, in future, other product variants of the Bautri System are offered as equivalent replacement variants for temporarily unavailable variants.

§ 7 Product Safety and Intended Use

7.1 The Bautri System is a technical work equipment (lifting device / rescue system) that is CE marked and complies with the requirements of the relevant EU directives and harmonised standards. Detailed safety information, technical data and operating limits can be found in the respective operating manual and product data sheet, which are supplied with the product and are available at www.bautri.de.

7.2 The Bautri System may only be used by persons who are familiar with the equipment, have read and understood the operating manual and possess the professional qualifications required for the respective field of application (e.g. training in the use of lifting equipment and personal protective equipment against falls). The product is not a toy and is not suitable for use by lay persons without technical expertise.

7.3 Use outside the operating limits described in the operating manual (in particular: exceeding the rated load capacity, use of damaged components, home-made modifications, use in non-approved environments) is prohibited and can result in serious personal and material damage. In the event of misuse or improper use, warranty and guarantee claims are forfeited; furthermore, our liability is excluded to the extent the damage was caused by improper use.

7.4 We point out that the use of Bautri Rescue as Personal Protective Equipment against falls (PPE) is subject to additional occupational and workplace safety requirements (in particular DGUV regulations, ArbSchG, BetrSichV), which the operator must fulfil on their own responsibility. The purchase of the product does not replace individual safety training and risk assessment.

7.5 Recognised or suspected defects, damage or safety-relevant irregularities must be reported immediately and the equipment must be taken out of service until the matter is clarified.

7.6 Contract Subject Matter and Customer-Supplied Components: The subject matter of the purchase contract is exclusively the components listed in the order confirmation. The Bautri System is operated in its intended manner in conjunction with telescopic construction props and lifting equipment, which depending on the scope of delivery may not be part of the delivery. If such components are not obtained from us, they are not part of the contract; the customer is responsible for their condition, suitability, marking, testing and maintenance. The customer must ensure that customer-supplied components comply with the requirements stated in the operating manual, in particular with regard to standards compliance, permissible extension lengths and load capacities. We are liable only for defects in the components supplied by us. Our liability under § 11 of these GTC remains unaffected thereby.

§ 8 Retention of Title

8.1 Goods delivered remain our property until full payment of all present and future claims arising from the business relationship (goods subject to retention of title).

8.2 For traders, the following additionally applies: The trader is entitled to resell the goods subject to retention of title in the ordinary course of business. He hereby assigns to us all claims arising from the resale of the goods subject to retention of title against his buyers in the amount charged by us (extended retention of title). We accept this assignment. The trader is authorised to collect these claims; we reserve the right to collect the claims ourselves as soon as the trader fails to meet his payment obligations.

8.3 Pledging or security transfer of the goods subject to retention of title is not permitted without our prior written consent. In the event of garnishment or other third-party access to the goods subject to retention of title, the trader must notify us in writing immediately.

8.4 If the trader processes or incorporates the goods subject to retention of title, the processing is done in our name and for our account as manufacturer within the meaning of § 950 BGB; we acquire an undivided interest in the new thing in proportion to the invoice value of the goods subject to retention of title to the invoice value of the other materials used. Otherwise the same applies to the new thing as to the goods subject to retention of title.

§ 9 Right of Withdrawal for Consumers

Notice: This section applies exclusively to consumers within the meaning of § 13 BGB. Traders have no statutory right of withdrawal.

Withdrawal Notice

Consumers have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period is 14 days from the day on which you or a third party designated by you, who is not the carrier, have taken possession of the goods. If you order several goods and these are delivered separately, the period begins on receipt of the last part delivery.

To exercise your right of withdrawal, you must notify us

Rhönkonzept GmbH, Schulstraße 2b, 36124 Eichenzell, Email: info@rhoenkonzept.de

by means of a clear statement (e.g. letter or email) of your decision to withdraw from this contract. You may use the sample withdrawal form at the end of this section, but this is not required. To meet the withdrawal deadline, it is sufficient to send the notice before the withdrawal period expires.

Consequences of Withdrawal

If you withdraw from this contract, we will refund all payments received from you, including delivery costs (with the exception of additional costs resulting from your choice of a different delivery method than the most economical standard delivery offered by us), immediately and no later than within 14 days from the day on which notification of your withdrawal was received by us. We will use the same means of payment for the refund that you used in the original transaction, unless expressly agreed otherwise. You will not be charged any fees for this refund.

We may refuse the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier date.

You must return or hand over the goods immediately and in any case no later than within 14 days from the day on which you inform us of your withdrawal from this contract. The deadline is met if you send the goods before the 14-day period expires.

Return Shipping Costs

You bear the direct costs of return shipping.
Freight Goods / Oversized Goods: You must organise the return yourself (engaging a suitable freight company). We do not provide collection organisation. Use transport-appropriate packaging and secure palletised goods properly against transport damage.
Intercept / Cancellation of Already Arranged Transport: If the goods have already been demonstrably handed over to the freight company at the time of your withdrawal and are in transit, we may charge you for the resulting cancellation and intercept costs of the freight company as part of the return shipping costs, insofar as this is legally permissible. The condition is that we provide evidence of the specific cost amount. Costs for general order processing or not yet triggered transports will not be charged.
If you have chosen a more expensive delivery method than our most economical standard delivery (e.g. express delivery, fixed date, crane delivery), we will refund only the costs of the most economical standard delivery.

Value Diminution in Return of Used Goods (§ 357 para. 7 BGB)

You are entitled to inspect the goods as you would in a stationary retail store: unpacking, visual inspection, checking completeness and essential dimensions. Any use beyond this – in particular practical use of the Bautri System with loads, assembly under operating conditions, field use or other use causing wear marks, soiling or mechanical stress – is not a necessary inspection action and creates an obligation to compensate for value loss under § 357 para. 7 BGB.

We point out that the Bautri System is a technical lifting device on which wear marks remain permanent and preclude resale as new goods. In the event of use beyond mere inspection, we assess the value loss according to the following guidelines:

Level 1 – Light Marks (15–25% of Purchase Price): Minor surface scratches, light fingerprints, minimal soiling, slightly damaged or missing outer packaging without affecting the inner layer.
Level 2 – Noticeable Wear Marks (25–40%): Recognisable marks from operation with loads, scratches on load attachment points, soiling from earth / oil / lubricant, damaged product protection packaging or missing inner packaging.
Level 3 – Substantial Use / Missing Parts (40–70%): Visible abrasion, deformations, missing components or accessories, damaged or missing test/certification labels.
Level 4 – Safety-Relevant Damage / Total Loss of Value: Damage to certified safety-relevant components (e.g. spreader bar, lifting equipment, PPE elements) requiring safety inspection or replacement of parts. In this case, the actual damage including inspection, repair and spare parts costs is claimed; in case of complete loss of resale value, the refund may be completely withheld.

Missing individual components or accessories are additionally charged at the respective list price as replacement costs.

Procedure: Upon receipt of the returned goods, we will inspect them within 5 working days and inform you in writing of any value loss and its assessment. We will provide the documentation (photos, inspection report) upon request. Any determined value loss will be offset against the refund amount.

Notice: This value reduction provision is based on § 357 para. 7 BGB and applies exclusively to consumers within the scope of the statutory right of withdrawal. It is not a flat-rate handling or restocking fee but rather compensation for actual loss of value. For traders, § 12 para. 7 of these GTC applies.

Refusal / Non-Acceptance of Goods

The refusal to accept goods upon delivery is considered exercise of the right of withdrawal provided you have previously informed us of your withdrawal or do so immediately thereafter. Costs incurred because the goods were already in transit (return transport / storage costs of the freight company) are borne by you in accordance with the provisions for return shipping costs, insofar as they result from the withdrawal and circumstances for which you are responsible.

Exclusion of the Right of Withdrawal

The right of withdrawal does not apply to:

Contracts for goods which are not pre-manufactured and for whose manufacture an individual selection or determination by the consumer is decisive or which are clearly tailored to the consumer's personal needs (§ 312g para. 2 no. 1 BGB) – this applies in particular to individually configured Bautri custom orders with customer-specific load data, special lengths or special certification requirements.
Other cases under § 312g para. 2 BGB.

Sample Withdrawal Form

(Complete and return only if you wish to withdraw from the contract.)

To: Rhönkonzept GmbH, Schulstraße 2b, 36124 Eichenzell · info@rhoenkonzept.de

I/We (*) hereby withdraw from the contract concluded by me/us (*) for the purchase of the following goods (*):

Ordered on (*) / Received on (*):

Name of Consumer(s):

Address:

Signature (only for notification on paper):

Date:

(*) Delete as applicable.

§ 10 Statutory Warranty (Guarantee)

10.1 Statutory warranty rights apply. For consumers, the limitation period for claims for defects is two years from delivery of the goods (§ 438 para. 1 no. 3 BGB). For traders, the deviating provision in § 12 para. 3 of these GTC applies.

10.2 In the event of a defect in the goods, you have, as a consumer, a primary right to subsequent performance (repair or replacement at your choice). If subsequent performance fails, is impossible or is refused by us, you may reduce the purchase price or withdraw from the contract and, under the statutory conditions, claim damages.

10.3 Defects must be notified to us immediately after discovery. Please contact us by email at info@rhoenkonzept.de stating your order number and a description of the defect. Photos of the defect facilitate assessment and speed up processing. We bear the cost of return shipping for defective goods for the purpose of subsequent performance. In the event of deformations, breakage or other structural failure, para. 6 applies in addition.

10.4 Information about any voluntary manufacturer's warranties and their terms and conditions are stated for the respective products. Manufacturer's warranties do not affect statutory warranty rights. Statutory warranty and voluntary manufacturer's warranty are independent legal claims.

10.5 There is no warranty for damage caused by improper use, excessive stress, improper storage, unauthorised interference or failure to follow the operating manual (cf. § 7 of these GTC).

10.6 Cooperation in Determining Cause after Structural Damage: If a defect is reported in a component supplied by us in the form of deformation, breakage or other structural failure, the cause of damage must be technically clarified before a decision on subsequent performance can be made. The customer cooperates in this to the extent reasonable. This includes in particular:

a) documenting the assembly and load situation before dismantling photographically, insofar as this can be done safely – namely the substrate and support points, the props used including extension length and identification, the rigging means and lifting equipment and position and type of load;
b) keeping the affected components supplied by us unaltered for investigation until completion of the inspection, for a maximum of six weeks after our notification, and neither straightening, dismantling nor disposing of them;
c) providing us with any images as unedited original files;
d) providing us with the affected components at our cost for investigation if clarification based on the documents provided is not possible.

The documentation under letter a) also extends to components of the assembly not supplied by us, as the cause of structural damage can only be assessed in the overall context. This does not result in an extension of our liability for these components; § 7 para. 6 of these GTC applies.

We will examine the notice immediately and inform the customer of the result. If the customer fails to cooperate, their statutory rights remain unaffected; however, the investigation may be delayed, and the fact that findings on the cause of damage can no longer be made must be taken into account in assessing the matter. This provision does not constitute a change in statutory burden of proof.

§ 11 Liability

11.1 We are liable without limitation for damages arising from injury to life, body or health and for damages based on intent or gross negligence, furthermore under the Product Liability Act and insofar as we have assumed a guarantee.

11.2 In the event of simple negligence, we are liable only for breach of an essential contractual obligation (cardinal duty) the performance of which enables the proper execution of the contract and on the observance of which the customer may regularly rely and is entitled to rely. In this case, liability is limited in amount to typical foreseeable damage at the time of contract formation.

11.3 Liability for Delivery Default: In the event of delivery default caused by simple negligence, our liability for indirect damages and consequential damages (e.g. lost profit, production loss) is limited to typical, foreseeable contractual damage. Force majeure and unforeseeable supply bottlenecks at the manufacturer do not create liability as long as we notify you immediately.

11.4 Otherwise, our liability is excluded.

11.5 The foregoing limitations of liability also apply in favour of our legal representatives and vicarious agents, insofar as claims are made directly against them.

§ 12 Special Provisions for Traders (B2B)

Notice: The following provisions apply exclusively to traders within the meaning of § 14 BGB (natural or legal persons who, at the time of concluding the contract, act in the exercise of their commercial or self-employed professional activity). They displace the general provisions of these GTC insofar.

12.1 Risk Transfer: Upon shipment, the risk of accidental loss and accidental deterioration of the goods transfers to the trader as soon as we hand over the goods to the freight company, freight forwarder or other person or institution designated for the purpose of shipment.

12.2 Inspection and Notice Obligation: The trader must carefully inspect the goods immediately after delivery. Obvious defects must be notified in writing no later than 7 calendar days after delivery; hidden defects must be notified immediately after discovery (§ 377 HGB). The notice of defect must be sent by email to info@rhoenkonzept.de and must include an exact description of the defect and photographs. Failure to comply with the inspection and notification obligation means the goods are deemed to be approved. For structural damage, para. 2a applies in addition.

12.2a Documentation of Cause in Structural Damage: In addition to para. 2, if a component supplied by us shows deformation, breakage or other structural failure, the trader must document the assembly and load situation including customer-supplied components before dismantling and hold the affected components supplied by us for investigation. The notice of defect must include this documentation. If notification is given without reasonably obtainable documentation, it is incomplete; the period in para. 2 is not met by an incomplete notice insofar as the missing information is necessary to assess the reported defect and the trader could easily have provided it. If investigation reveals that there is no defect on our part, we may charge the cost of investigation and transport as a flat fee of EUR 95.00 net, provided the trader could have identified the absence of a defect by exercising reasonable care. The trader retains the right to prove that no or substantially less effort resulted.

12.3 Prescription: Claims by the trader for defects in goods are prescribed in 12 months from risk transfer. Exceptions are claims for recourse against suppliers (§ 478 BGB), fraud concerning hidden defects and claims relating to building materials and structures.

12.4 Payment: Payments are due without deduction. No discount or other rebates are granted in the online shop unless individually agreed in writing.

12.5 Set-Off and Retention Right: The trader is entitled to set-off against our claims only if his counterclaim is legally established, undisputed or acknowledged by us. The trader has a retention right only if it is based on the same contract.

12.6 Requirement of Written Form: No oral collateral agreements exist. Amendments and additions to the contract, warranties and individual agreements require written form to be valid (email is sufficient). This also applies to any waiver of this requirement of written form itself.

12.7 Return and Restocking Fee: Return of delivered goods by traders is only possible with our express written consent and does not create a legal claim (voluntary return). In the event of agreed return, we charge a restocking fee of 20% of the net purchase price of the returned goods, a minimum of EUR 50.00 net. This fee covers the cost of goods inspection, cleaning, repackaging and restocking. If the goods show wear marks, damage or missing components, the actual costs of value loss and repair will be charged in addition, to which the fee will be credited. If resale as new goods is not possible, we may refuse return or credit only the residual value. A claim for full refund of the purchase price exists only if unused, complete goods in perfect original packaging are returned.

12.8 Jurisdiction: Exclusive jurisdiction for all disputes arising from the business relationship with traders, legal entities under public law and public special assets is – insofar as legally permissible – our place of business (District Court Fulda / Regional Court Fulda). However, we are entitled to sue the trader also at his general place of jurisdiction.

12.9 Applicable Law: German law applies, excluding the UN Convention on Contracts for the International Sale of Goods (CISG).

§ 13 Vouchers, Discount Codes, Gift Cards

13.1 Promotional vouchers and discount codes are only valid during the stated promotion period and can be redeemed once per order. Subsequent offsetting or cash payment is excluded. Promotional vouchers and discount codes can only be redeemed before completion of the order process.

13.2 Vouchers and discount codes cannot be combined with other promotions, discounts or further vouchers, unless expressly stated otherwise in the respective promotion.

13.3 Gift cards are valid for three years from the date of issue (prescription period under §§ 195, 199 BGB). Cash payment is excluded. If the order value exceeds the voucher amount, the difference must be paid by another payment method. If the order value is less than the voucher amount, the remaining amount does not expire but remains stored on the voucher.

13.4 Vouchers and discount codes cannot be applied to already completed orders.

§ 14 Alternative Dispute Resolution (§§ 36, 37 VSBG)

14.1 Notice under § 36 para. 1 VSBG: We are neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration body.

14.2 Our email address for consumer complaints is: info@rhoenkonzept.de

§ 15 Data Protection

15.1 Information on the collection, processing and use of personal data in connection with the order process and the use of our online shop can be found in our privacy policy at https://www.bautri.de/datenschutz

15.2 We process your order data for contract performance and to fulfil our legal obligations. Data is only shared with third parties where necessary to fulfil the contract (e.g. payment service providers, freight companies) or where legal obligations require it.

§ 16 Final Provisions

16.1 Contract Language: The contract language is exclusively German. If we provide information or communication in other languages, this is done as a service without legal validity. In case of conflict, only the German language version applies.

16.2 Applicable Law (Consumers): For contracts with consumers, German law applies. This choice of law applies only insofar as it does not deprive the consumer of the protection of mandatory consumer protection provisions of the country in which he has his habitual residence.

16.3 Applicable Law (Traders): For contracts with traders, German law applies exclusively, excluding the UN Convention on Contracts for the International Sale of Goods (see § 12 para. 9).

16.4 Severability Clause: Should any provision of these GTC be or become invalid or unenforceable, this does not affect the validity of the remaining provisions. Any invalid provision is replaced by the statutory provision.

16.5 Amendment Clause: We reserve the right to amend these GTC for the future. For contracts already concluded, the GTC valid at the time of contract formation apply. The current version is available at www.bautri.de/agb.

Rhönkonzept GmbH · Schulstraße 2b · 36124 Eichenzell

HRB 8354 · AG Fulda · info@rhoenkonzept.de · www.bautri.de