Shipping and Payment Terms

Rhönkonzept GmbH | Online shop bautri.de

Last updated: 4 November 2026 | HRB 8354, AG Fulda

1. Shipping information

1.1 Delivery area

Parcel and freight transport commissioned by Rhönkonzept GmbH (bautri.de) is to delivery addresses within Germany. Since 12.08.2026, we no longer offer direct shipping to other EU Member States or third countries. This is due to the EU Packaging Regulation (PPWR, Regulation (EU) 2025/40), which requires an authorised representative for extended producer responsibility registered in each country of delivery.

Customers with a place of residence, nationality or place of establishment outside Germany can continue to order on the same terms as customers in Germany; the options for doing so are described in section 1.5. The delivery area available at checkout is automatically checked and displayed based on the delivery address entered.

1.2 Delivery times

The delivery period is specified for each item and in the shopping cart. Unless otherwise stated there, delivery within Germany takes approximately 5–8 working days for parcel shipping and approximately 7–12 working days for freight delivery (e.g. complete sets on pallets). Working days are Monday to Friday, excluding public holidays in Hesse. The period begins on the day after the contract is concluded or, in the case of advance payment by bank transfer, on the day after your payment is received in our account. The goods will arrive no later than the last day of the delivery period; earlier delivery is possible. We deliver items marked as “pre-order” no later than six weeks after the order is placed (Section 6.3 of our General Terms and Conditions).

No deliveries are made on Sundays or public holidays. Sections 6.2 to 6.4 of our General Terms and Conditions set out the details of delivery periods, pre-orders and your rights in the event of delays.

For collection ex works, we will inform you of the date on which the goods will be ready for collection after receipt of payment. In this case, the relevant time is when the goods are made available, rather than the delivery period (section 1.5).

1.3 Parcel shipping

We ship smaller and lighter items as parcels through our logistics partner DPD. Delivery is made directly to the delivery address you specify during the ordering process. Bringing the goods into the building, assembly and disposal of packaging are not included in the delivery.

1.4 Freight shipping (bulky goods & pallets)

Heavy or bulky items (e.g. Bautri sets on pallets) are shipped by carrier. The following conditions apply to freight shipping:

• Kerbside delivery: The goods are delivered to the roadside at the specified delivery address (truck tailboard). Bringing the goods into the house, apartment or onto the property is not included. Bringing the goods into the building is not part of the delivery.

• Shipment tracking: As soon as we have handed the shipment over to the carrier, we will send you the carrier's tracking number by email. Delivery takes place using the delivery method selected during the ordering process: drop-off authorisation, delivery by appointment (the delivery day and time slot are agreed with you in advance; see the ordering process for the additional charge) or collection ex works (General Terms and Conditions § 6c). Please provide a telephone number on which you can be reached during the day and a valid email address during the ordering process.

• Readiness to accept delivery: Please ensure that the delivery address is accessible during the time slot on the agreed or announced delivery day and that the shipment can be accepted and unloaded; your presence is not required if you have given drop-off authorisation. If delivery fails because you are in default of acceptance (e.g. no one is present), you may be required to reimburse the resulting additional expenses, for example for another delivery attempt (for details, see General Terms and Conditions § 6 clause 6.8).

1.5 Orders from other EU countries (from 12.08.2026)

We neither deny you access to the shop nor prevent you from placing an order, and we do not apply prices, payment methods or contractual terms different from those applicable to customers in Germany (Art. 4 and Art. 5 of Regulation (EU) 2018/302). However, we only arrange transport to a delivery address in Germany. For cross-border transport, choose one of the following three options.

Option 1 – Delivery to a German address (parcel forwarding service)

You enter a German delivery address at checkout. This can be the address of a private individual, a branch or a commercial parcel forwarding service. Providers operating in the market include LogoiX and mailbox.de, for example. We deliver to this address under our standard German terms; you commission and pay for forwarding abroad directly with the forwarding service.

Option 2 – Collection ex works (EXW Eichenzell, Incoterms® 2020)

You collect the goods yourself or commission a carrier of your choice to do so. Collection address:

Rhönkonzept GmbH
Schulstraße 2b
36124 Eichenzell
Deutschland

At checkout, select the shipping method „Collection ex works (EXW Eichenzell) – you or your carrier collect the goods“. No shipping costs apply (0,00 €). Collection is exclusively by appointment, Monday to Friday. After receipt of payment, we will contact you by email with the date on which the goods will be ready for collection.

Our contractual performance is complete upon handover of the goods at our business premises. You are responsible for loading and securing the load and bear all transport costs and the risk of accidental loss from the time of handover (EXW under Incoterms® 2020). Please inform us in advance whether suitable loading equipment will be brought along.

Package dimensions and weights of the complete sets

The shipping details are provided below so that you can obtain a transport quote before placing your order. Each set constitutes one shipping unit:

Complete set	Support length	Package dimensions (L × W × H)	Weight
Set 1 and Set 3	300 cm	175 × 40 × 40 cm	approx. 60 kg
Set 1 and Set 3	350 cm	200 × 40 × 40 cm	approx. 70 kg
Set 2 and Set 4	300 cm	175 × 40 × 40 cm	approx. 85 kg
Set 2 and Set 4	350 cm	200 × 40 × 40 cm	approx. 95 kg

Set 2 and Set 4 additionally include the DELTA RED chain hoist and are therefore heavier. These figures are indicative values for transport planning and do not constitute guaranteed characteristics; minor deviations are possible. For multiple sets, the number of shipping units increases accordingly.

Important: Due to their length of 175 to 200 cm and their weight, the complete sets are not suitable for parcel shipping. Standard parcel services limit shipments to approximately 31,5 kg and an edge length of 120 cm. For sets, therefore, only option 2 is available, i.e. collection by you or a carrier commissioned by you.

Option 3 – You provide your own shipping label

For goods suitable for parcel shipping, you can send a shipping label that you have generated and paid for yourself as a PDF to info@rhoenkonzept.de. We affix the label and hand the shipment over to the parcel service commissioned by you. At checkout, select the shipping method „You send us your own shipping label (PDF by email)“. No shipping costs apply (0,00 €).

Requirements: The label must be issued in your name or under your customer account with the parcel service. You can find the package dimensions of the complete sets in the table under option 2 – these sets are not suitable for parcel shipping. For all other items, please ask us for the weight and dimensions before generating the label. You bear the transport risk and are responsible for shipment tracking, complaints and claims for damages against the parcel service.

Packaging law and VAT

Our transport service ends in Germany. For delivery to a German address (option 1), it ends at that address; for collection (option 2), it ends at our business premises. You or the service provider commissioned by you arrange and are responsible for the subsequent movement of the goods and their packaging to another Member State.

For shipping arranged by you using your label (option 3), we hand the shipment over to the parcel service commissioned by you. We make no statement in this regard as to how obligations under packaging law in your country are to be assessed; the assessment depends on the individual case. If this matters to you, please choose option 2 – collection by you or a carrier commissioned by you is the more clear-cut arrangement.

VAT: For delivery to a German address (option 1), the German tax rate of 19 % applies. For collection and shipping arranged by you (options 2 and 3), we neither carry out nor arrange transport abroad; this therefore does not constitute a distance sale within the meaning of the OSS procedure. If you enter a foreign address at checkout, the checkout will nevertheless display the tax rate of that country. The invoice issued by us is authoritative; in the event of discrepancies, we will correct the tax shown and refund any difference. If in doubt, please contact us before placing your order.

Businesses with a valid VAT identification number from another Member State should enter it in the shopping cart. In the case of collection, we can only process a tax-exempt intra-Community supply by prior arrangement and upon submission of the required supporting documents (including confirmation of arrival); please contact us about this before placing your order at info@rhoenkonzept.de.

1.6 Transfer of risk during shipping

For consumers (§ 13 BGB), the risk of accidental loss or accidental deterioration of the goods passes only upon actual handover of the goods to you or a recipient designated by you (§ 475 para. 2 BGB).

For traders (§ 14 BGB), the risk of accidental loss or accidental deterioration passes as soon as the goods are handed over to the carrier, freight forwarder or other person designated to carry out shipping – regardless of whether the goods reach the customer or are lost or damaged in transit (see § 12 para. 1 of the General Terms and Conditions). We therefore recommend that traders take out transport insurance for bulky or high-value shipments.

1.7 Special carrier zones and shipping surcharges

The flat-rate carrier shipping charge of 99,95 € (incl. VAT) for the first set – each additional set 49,95 € – applies to deliveries within the general standard zone of the appointed carrier within Germany.

Certain delivery addresses may be classified as special zones under the respective carrier's tariffs. Special zones typically include:

• Islands without a mainland connection (e.g. North Sea and Baltic Sea islands)

• Delivery areas dependent on ferries (e.g. Halligen, Wadden Sea islands)

• Certain postcode areas with limited carrier services

• Other remote regions as assessed by the carrier

Classification as a special zone depends on the appointed carrier and may differ for the same address depending on the carrier. We have no influence over this classification.

If a special surcharge arises after receipt of the order, we proceed as follows:

• Notification: We will inform you without undue delay by email of the amount of the surcharge.

• Your choice: You may accept the surcharge (invoiced additionally before shipping) or withdraw from the contract free of charge. If you withdraw, we will refund the full purchase price, including any shipping costs already paid, within 14 days.

• No response: If we do not receive a response within 7 calendar days, we will cancel the order and refund the purchase price in full.

• Refusal of delivery: We reserve the right to refuse deliveries to special zones if no reasonable carrier option is available or if carrier shipping costs are manifestly disproportionate to the value of the goods.

2. Shipping costs

Any shipping costs incurred are not included in the purchase price. They are shown separately during the ordering process and must be paid by you in addition.

2.1 Overview of shipping costs

Shipping method	Condition	Cost (incl. VAT)
Parcel shipping (DE)	Regardless of the value of the goods	Free shipping
Parcel shipping (DE)	Including small orders	Free shipping
Carrier shipping (DE)	Per set ordered – standard zone, tiered by quantity	99,95 € for the first set, each additional set 49,95 €
Carrier shipping (DE)	Special zone (islands, special areas)	99,95 € (first set) + carrier's special surcharge (see section 1.7)
Other EU countries & third countries	Collection ex works or your own shipping label	0,00 € – no direct shipping (see section 1.5)

2.2 Shipping within Germany – details

• Free parcel shipping: We deliver parcel goods within Germany free of shipping charges – with no minimum order value. This does not apply to items that, due to their nature, must be shipped by carrier; the flat-rate carrier shipping charge below applies to these items.

• Small orders: We do not charge shipping costs for parcel goods even where the value of the goods is below 100,00 €. The amount applicable to your order will be displayed in your shopping cart before you complete the order.

• Flat-rate carrier shipping charge: For items requiring carrier shipping (e.g. Bautri sets on pallets), we charge a flat rate of 99,95 € (incl. VAT) for the first set, regardless of the value of the goods; each additional set costs 49,95 €. Two sets cost 149,90 €, three sets 199,85 € and so on. The applicable amount will be displayed at checkout. This flat rate applies to the standard zone of the appointed carrier; additional surcharges apply to special zones (see section 1.7).

2.3 Orders from other EU countries

Since 12.08.2026, we no longer offer shipping organised by us to other EU Member States. Consequently, no international shipping costs arise.

Both collection ex works and shipping arranged by you using your own label are charged at 0,00 € and are not shown as shipping costs on the invoice. You pay the transport costs directly to the service provider you appoint. If you choose a German delivery address instead, the standard conditions in section 2.2 apply.

Note on VAT: As we neither carry out nor arrange transport abroad, this does not constitute a distance sale within the meaning of the OSS scheme. Details, the applicable statement of tax on the invoice and the special rule for businesses with a VAT identification number are set out in section 1.5.

3. Payment methods

We offer you the following payment options. Payments are processed via SSL-encrypted connections. The availability of individual payment methods may vary depending on the country of delivery and is displayed at checkout.

3.1 Credit card (Visa, Mastercard, American Express)

Credit card payments are processed through our payment service provider (Shopify Payments / Stripe). Your card details are transmitted in encrypted form and are not stored by us. Your account is debited immediately after the contract is concluded.

3.2 PayPal

Pay securely and conveniently through your PayPal account or as a PayPal guest. After submitting your order, you will be redirected to PayPal to authorise payment. Shipping generally takes place promptly after confirmation by PayPal.

3.3 SEPA direct debit

When paying by SEPA direct debit, you grant us a SEPA direct debit mandate. We will notify you of the collection with a pre-notification period (Pre-Notification) of at least 1 day – in deviation from the statutory standard period of 14 days; by granting the mandate, you agree to this shortened period. Please ensure that your account has sufficient funds; you bear any charges imposed by your bank for returned direct debits.

3.4 Sofortüberweisung / Klarna

Payments via Sofortüberweisung or Klarna services are processed through the respective provider. Please observe the respective provider's terms of use.

3.5 Apple Pay / Google Pay

Available on compatible devices with the payment function set up. Payments are processed through Shopify Payments. The amount is debited immediately after payment is confirmed.

3.6 Payment in advance (bank transfer)

You transfer the invoice amount to our bank account, quoting the order number. You will receive our bank details by email with the order confirmation.

Payment deadline: Please transfer the amount within 7 calendar days of the order confirmation. If this period expires without payment, we are entitled to withdraw from the contract and sell the reserved goods elsewhere. The goods will be shipped after payment has been received in our account.

3.7 Purchase on account (for public authorities, municipalities, civil protection organisations, associations and commercial customers)

Purchase on account is available to public authorities, municipalities and territorial authorities, other public institutions and civil protection organisations (e.g. fire brigades, THW, Bundeswehr), registered associations and commercial customers. Purchase on account is not available to consumers. This payment method requires our express approval in each individual case; we reserve the right to carry out a credit check. Please refer to the invoice for the payment term. To purchase on account, please contact us before placing your order: info@rhoenkonzept.de. The full provisions on payment terms, default and the creditworthiness condition for purchases on account can be found in § 5 paras. 10–12 of our General Terms and Conditions, available at www.bautri.de/agb.

4. Retention of title

The delivered goods remain the property of Rhönkonzept GmbH until all claims have been paid in full. For traders, the extended retention of title pursuant to § 8 of our General Terms and Conditions (AGB), available at www.bautri.de/agb, also applies.

Rhönkonzept GmbH · Schulstraße 2b · 36124 Eichenzell · HRB 8354 AG Fulda

info@rhoenkonzept.de · www.bautri.de · As of: 4 November 2026